JUGAO's after-sales team successfully completed its customer service mission in Kirkuk, Iraq, traveling thousands of miles.

Recently, JUGAO's overseas after-sales service team traveled to Kirkuk, Iraq, to provide efficient equipment maintenance and targeted operation training to a key local client, ensuring the stable and efficient operation of the client's production line with professional support.

This service task stemmed from a maintenance request for a critical piece of equipment at the client's factory. Upon receiving the request, JUGAO quickly coordinated and assembled a dedicated team of senior engineers, arranging their trip and arriving on-site in the shortest possible time. At the Kirkuk factory, the engineering team conducted a comprehensive and meticulous diagnosis and maintenance of the JUGAO equipment currently in use by the client, quickly resolving technical issues and restoring the equipment to its optimal performance.

In addition to timely repairs, the team also conducted a second round of intensive on-site training tailored to the client's current production characteristics and new operators. The training focused on daily equipment inspections, common fault identification and troubleshooting, and advanced function applications, aiming to further enhance the client team's ability to independently maintain and efficiently utilize the equipment.

“Our primary concern is ensuring our customers’ continued stable production,” said a JUGAO after-sales engineer after the service session. “No matter where our customers are, timely response and reliable technical support are our unwavering commitment.”

The customer representative highly praised the professionalism and dedication of the JUGAO team: “Finding such professional and responsive original equipment manufacturer (OEM) service in Kirkuk is no easy feat. The JUGAO team not only solved our problem but also strengthened our confidence in continuing to use and trust advanced Chinese equipment. This was an impressively high-quality service.”

This trip to Kirkuk once again validated the efficiency and reliability of JUGAO’s global after-sales service system. The company is committed to exceeding customer expectations, safeguarding the safe production and efficient operation of its global customers through rapid response and solid service.